Our company culture is based on a concept to treat others the way you would want to be
treated yourself. We have developed report cards that we use to keep us focused on the
boundaries of our business. These boundaries include our vision, our promise, core
values and profit.
Customer report cards contain "careabout" that are under control of the team and are
aimed at delighting both internal and external customers. In addition, each individual
team is measured anonymously by all of their team members to ensure everyone serves
each other and is serving the customer. A quarterly performance-based bonus is awarded
based on the scores of both report cards.
Promise
Gibbs Lawn Design 8: Services, Inc. promises to:
• Provide the highest level of professionalism and workmanship.
• Create a plan that takes into account your budget, your needs and wishes.
• Present to you our design plans in detail.
• Work with you from the initial design to the completion of the project.
• Install the highest quality plants and materials at all times.
Our Core Values
Since its inception in 2003, Gibbs Lawn Design & Services, Inc. has been governed by
core values. They shape the culture and defme the character of our company. They guide
how we behave and make decisions.
• Expectation: Our desire to create landscapes of beauty, and with our desire to
deliver excellent customer service, ensures landscapes that exceed expectations.
• Attitude for serving others: Valuing diversity, ensuring an interesting and
inclusive environment and treating each other as we would like to be treated.
• Best people: Attracting and developing the best talent for our business, stretching
our people and developing a "can do" attitude.
• Environmental Stewardship: Building a heritage for future generations by investing in enviromentally friendly equipment.
